Refund Policy of Cozy And Beyond (A Nimbus Express LLC Initiative)
1. General Conditions:
- If you’re not 100% satisfied with your purchase, we’re here to help. Customers have the right to return a product and get a full refund or exchange the product, subject to the terms and conditions set out below.
2. Return Duration:
- Products can be returned within 30 days from the date of purchase.
3. Eligibility for Refund:
- The product must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
- Sale items (if applicable) are only eligible for a refund if they are defective or damaged.
4. Process:
- To initiate a return, please contact our customer service team via our website. Provide them with the order number and reason for return. Once the return is approved, you will be provided with a return label.
- Proof of purchase will be required for all returns.
5. Refunds:
- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
6. Late or Missing Refunds:
- If you haven’t received your refund within the stipulated time, first check your bank account again.
- Next, contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [customer service email].
7. Exchanges:
- We only replace items if they are defective or damaged. If you wish to exchange a product, contact our customer service, and they will guide you through the process.
8. Shipping Returned Goods:
- You will be responsible for paying for your own shipping costs for returning the item unless the product is defective or the return is a result of our error.
- If the product is damaged during the shipping process, a refund may not be granted.
9. Amendments:
- Cozy And Beyond reserves the right to amend this refund policy at any time. Any changes made will be communicated on our website.
10. Contact:
- For any queries related to refunds or returns, please reach out to our customer service through the contact page on our website.
Thank you for choosing Cozy And Beyond, and we value your trust in our products.
